99laju Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is a binding agreement between you ("User") and 99laju ("we", "our platform"), regarding the processing of your personal information when you use the website and services we provide under the domain 99laju.wine.

By registering an account, logging in, or continuing to use any part of the 99laju platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. This Policy is to be read together with our Terms & Conditions.

This Policy applies to all information collected through the 99laju website, including during the account registration process, any financial transactions, use of customer support services, and any communications you have with us.

2. Types of Information We Collect

In the process of providing safe and regulated online casino and sports betting services, 99laju collects several categories of information as follows:

Identity Information:

• Full name as stated on your identity card (MyKad) or other valid identification document
• Date of birth for age verification purposes (21+)
• Active email address and Malaysian mobile phone number
• Password in encrypted form — we do not store passwords in plain text

Financial Information:

• E-wallet account number (Touch 'n Go eWallet) or DuitNow details used for transactions
• Bank information for transactions via FPX online banking
• Crypto wallet address (USDT, BTC, ETH) if this method is used for deposits or withdrawals
• History of deposit and withdrawal transactions, including amounts and timestamps

Technical and Usage Information:

• IP address, web browser type, device operating system and screen resolution
• Platform usage data including games played, session duration, and betting activity
• Error logs and diagnostic information for technical maintenance purposes
• Cookie data and similar tracking technologies to improve the user experience

3. How We Use Your Information

The information we collect is used solely for the following purposes and for no other purpose without your consent:

• Creating and managing your 99laju account, including the login process and identity verification
• Processing deposits and withdrawals securely through all supported payment methods
• Verifying that the user is aged 21 and above in accordance with licensing and legal requirements
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending notifications related to your account, including transaction confirmations and policy updates
• Detecting and preventing fraud, money laundering, or any unlawful activity
• Complying with legal obligations and regulations related to our international licensing
• Improving platform design and user experience based on usage patterns

4. Sharing Information with Third Parties

99laju does not sell or rent users' personal information to any party. However, there are limited situations where we may need to share some of your data:

Payment Processors:

To complete your deposit and withdrawal transactions, the required details are shared with payment service providers such as Touch 'n Go eWallet, local banks via FPX, DuitNow, and relevant crypto platforms. This sharing only involves the information necessary to process the relevant transaction.

Authorities and Enforcement Bodies:

99laju complies with all lawful directions from competent authorities. If required by law, court order, or a legitimate enforcement body, we will disclose the necessary information. In each such case, we will endeavour to notify you in advance unless prohibited from doing so by law.

Technical Service Providers:

The technical service providers we use, such as server operators and security software vendors, may have limited access to data to carry out specific technical functions. They are bound by strict confidentiality agreements and are not permitted to use that data for any other purpose.

5. Your Rights as a User

As a user of the 99laju platform, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of all personal information we hold about you at any time.
• Right of Correction: If any of your information is inaccurate or outdated, you have the right to request that we correct it promptly.
• Right of Deletion: You may request the deletion of your account and all related data, subject to any legal record-keeping obligations we are required to comply with.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we process your data while a dispute is being resolved.
• Right to Data Portability: You may request that your data be provided to you in a machine-readable format.
• Right to Object: You may object to the processing of your data for certain purposes, including direct marketing.

To exercise any of the above rights, please contact our customer support team, which operates 24 hours a day, 7 days a week via live chat or email.

6. Use of Cookies and Tracking Technologies

The 99laju website uses cookies and similar tracking technologies to improve functionality and the user experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functions such as maintaining login sessions and account security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use our website to help us improve the overall user experience.
• Functional Cookies: Store your preferences such as interface language and display settings to make your next visit easier.

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect some functions within our platform.

7. Data Security Measures

99laju implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, or accidental disclosure:

• Data encryption in transit using industry-standard TLS/SSL protocols
• Data encryption at rest for sensitive information such as passwords and financial details
• Role-based access control ensures that only authorised staff can access specific data
• Continuous system monitoring to detect any suspicious access attempts
• Regular security audits and penetration testing by qualified third parties
• Clear incident response procedures to address any data breach promptly

In the event of a material data breach affecting your personal information, we will notify you via the email address registered to your account within a reasonable timeframe as required by law.

8. Changes to This Privacy Policy

99laju reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you through:

• A clear notice on the main page of the 99laju website
• A notification email sent to the email address registered to your account
• A notice will appear in your account when you log in after the changes take effect

The date of the latest update to this Privacy Policy is always displayed at the top of this document. Continued use of the 99laju platform after those changes take effect is considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about our current privacy practices.

9. How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the 99laju platform
• Support Email: [email protected]

Our support service operates in Malay and English. We aim to respond to all privacy-related enquiries within a reasonable time.